Refund Policy

At Tiger Top Club & Resort, we strive to ensure your satisfaction with every aspect of your stay. However, we understand that circumstances may arise that require refunds or cancellations. Please review our refund policy below:

Room Reservations:

  • Cancellations made 7 or more before the scheduled arrival date will receive a full refund.
  • Cancellations made within  3 of the scheduled arrival date will incur a 50% cancellation fee.
  • No-shows or early departures will be charged the full amount of the reservation.

Event Bookings:

  • Deposits for event bookings are non-refundable.
  • Cancellations made 3 or more before the event date may be eligible for a partial refund, subject to a [XX]% cancellation fee.
  • Cancellations made within 5 of the event date are non-refundable.

Spa and Wellness Services:

  • Cancellations made 48 Hours or more before the scheduled appointment time will receive a full refund.
  • Cancellations made within 24 hours of the scheduled appointment time will be charged the full amount of the service.

Restaurant and Bar Reservations:

  • Cancellations made 48 Hours or more before the reservation time will not incur any charges.
  • Cancellations made within 24 hours of the reservation time may be subject to a cancellation fee.

Refund Processing:

  • Refunds will be processed within 8 business days of the cancellation request.
  • Refunds will be issued

to the original form of payment used for the booking.

  • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

Exceptions:

  • In case of natural disasters, government-imposed travel restrictions, or other unforeseen circumstances beyond our control, we reserve the right to modify or waive our refund policy.
  • Refund requests for extenuating circumstances will be reviewed on a case-by-case basis.

Contact Us: If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with every aspect of your experience at Tiger Top Club & Resort.

Policy Updates: Tiger Top Club & Resort reserves the right to update or modify our refund policy at any time without prior notice. Please refer to this page for the most current information regarding our refund policy.

Thank you for choosing Tiger Top Club & Resort. We appreciate your understanding and cooperation regarding our refund policy.